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Family Assistance Service from Momentum

If you have selected the Fund’s death cover you automatically qualify for the family assistance benefit (a product offered through Momentum). This benefit is provided to you at no additional cost. 

Momentum’s family assistance benefit provides invaluable support to members during traumatic life events, such as bereavement and sexual assault. At times like these, bereaved families or trauma victims need a helping hand to guide them through the associated difficulties. The Momentum family assistance benefit provides this help in many ways.

On bereavement, they assist with:

  • repatriation – ensuring the deceased member is safely returned home
  • funeral assistance – helping with funeral arrangements for the deceased
  • legal advice – in the form of legal assistance on call
  • bereavement counselling – face-to-face support and advice.

On trauma such as rape, they assist with:

  • trauma, assault and HIV protection
  • emergency medical services.

The family assistance benefit also offers a claims assistance service, to help with completing claims forms and claims procedures.

All services are provided through the call centre 24 hours, seven days a week, 365 days a year and are available to the member and immediate family, including spouse, children, parents and parents-in-law.

See https://eb.momentum.co.za/webDocumentLibrary/2019/Family%20Assistance%20Benefits%20member%20guide.pdf for the Family Assistance Benefit Guide.

Momentum dedicated Call-centre details:
Call:  0861 666 111