HOW TO SUBMIT A CLAIM
Your Human Resources department will help you with the claim process and will guide you on what documents need to be submitted.
How long will a claim payment take?
The processing and payment of a withdrawal and retirement claim can take up to eight weeks from your last working day. The actual amount of time it takes for you to receive your payment will depend on when you submitted all your claim documentation and whether your claim form was completed correctly. The payment can also only take place once the LA Retirement Fund receives a tax directive from SARS. Any delays in getting this directive from SARS could also delay your payment. One of the biggest causes of delayed claims, however, is the submission of incorrect or incomplete claim forms. Remember that both you and your employer must sign the claim form and you must include any additional documents relating to your claim as required by the LA Retirement Fund.
The claim process to follow, depending on the type of claim, is as follows:
Withdrawal (resignation, retrenchment, dismissal)
Complete the withdrawal claim form in full (to be filled in and signed by the member and employer).
Submit the claim form along with the additional required documentation. The claim form specifies the additional documents that must accompany the withdrawal claim form.
Retirement (voluntary retirement and retrenchment/retirement)
Complete the voluntary retirement claim form if you are 50 and older and have elected to retire from employment (to be filled in and signed by you, the member and the employer).
Complete the re-organisation and compulsory early retirement claim form if you are 55 and older, have been retrenched from service and wish to retire from the fund (to be filled in and signed by you, the member and the employer).
Funeral benefit claim
Complete the funeral claim form in the event of the death of your spouse and/or children. The claim form specifies the additional documents that must accompany the funeral claim form. The employer will complete this form in the event of your death in service.
In the event of your death in service, the employer will complete both the death claim form and the disposal of death benefits form in full. The employer will also request each of your dependants to complete the death claim financial needs analysis form. The claim forms specify the additional documents that must accompany them.
It is important that you keep the fund informed of your wishes regarding the allocation of your death benefit by completing the confidential Beneficiary nomination form. A full investigation is also required in terms of legislation and will be conducted to determine to whom your death benefit will be allocated and in what proportion. Part of this investigation requires the fund administrator to contact your employer and family members to obtain any relevant additional information and documents. All information is given to the board of trustees to assist them in the allocation of the fund death benefit.
Submit the following documentation:
Confidential medical report
Copy of employer issued job description
Copy of payslip as at the date of disability
Leave records for the 2-year period preceding the date of disability